FAQ
Ordering
<div><a href="#qs1">How do I place an order?</a></div>
<div><a href="#qs2">How do I pay for my order?</a></div>
<div><a href="#qs3">What are the payment terms?</a></div>
<div><a href="#qs4">Whom can I call to help me with my order?</a></div>
<div><a href="#qs5">How many cards and envelopes are in each box? </a></div>
<div><a href="#qs7">Can I change my order? </a></div>
<div><a href="#qs9">If my order does not satisfy my needs, what do I do? </a></div>
<div><a href="#qs10">Whom do I contact with billing questions? </a></div>
<div><a href="#qs11">Whom do I contact with Magazine Subscription questions?</a></div>
<div><a href="#qs6">California Residents Proposition 65 Warning</a></div>
Shipping
<div><a href="#sh1">How long does it take to get my order?</a></div>
<div><a href="#sh2">How much will my shipping and processing cost?</a></div>
Other
<div><a href="#os1">How do I request a catalog?</a>
</div>
<div><a href="#os2">How do I remove myself from the mailing list?</a>
</div>
Ordering
<div class="faq">
<div><a class="anchor" id="qs1"></a></div>
<div class="faq-qs">Q. How do I place an order?</div>
<div class="faq-ans">A. Choose any of the following methods:
<ul>
<li>Online<br />
The complete National Wildlife Federation Collection is available online.</li>
<li>By Phone<br />
(800) 309-7655 We are ready for your call Monday through Friday from 9 a.m. - 6 p.m. CST. Hearing Impaired: (800) 456-4091.</li>
<li>By Fax<br />
(855) 808-2383 (please do not send artwork via fax.)</li>
<li>By Mail<br />
Complete the order form found in the center of any National Wildlife Federation catalog and mail to:</li>
</ul>
<p>National Wildlife Federation Catalog<br />
PO Box 3054<br />
Harlan, IA 51593-0018</p>
</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs2"></a></div>
<div class="faq-qs">Q. How do I pay for my order?</div>
<div class="faq-ans">A. We accept MasterCard, Visa, American Express, and Discover credit cards.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs3"></a></div>
<div class="faq-qs">Q. What are the payment terms?</div>
<div class="faq-ans">A. Payment is due when ordering.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs4"></a></div>
<div class="faq-qs">Q. Whom can I call to help me with my order?</div>
<div class="faq-ans">A. If you encounter difficulty placing your order with our online catalog, please call our telephone sales department at (800) 309-7655, Monday through Friday from 9 a.m. - 6 p.m. CST. Saturday 9 a.m. - 1 p.m. CST. Otherwise e-mail us at [email protected] and we will contact you in a timely manner.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs5"></a></div>
<div class="faq-qs">Q. How many cards and envelopes are in each box?</div>
<div class="faq-ans">A. There are 16 cards and 16 envelopes in each box.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs7"></a></div>
<div class="faq-qs">Q. Can I change my order?</div>
<div class="faq-ans">A. We will do our best to make your changes before your order is processed. Because of our fast turnaround time, we can’t guarantee that we’ll be able to intercept or change any order once it has reached our plant. It’s crucial that you make sure your order is correct and final before you place it. This will help avoid the process and cost of reprinting. Call (please do not fax) us toll free at (800) 309-7655.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs9"></a></div>
<div class="faq-qs">Q. If my order does not satisfy my needs, what do I do?</div>
<div class="faq-ans">A. If you are not completely satisfied with your order, just call us toll free at (800) 309-7655 or send an e-mail message to customer service. We’ll gladly give you a replacement item or a refund of the merchandise price.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs10"></a></div>
<div class="faq-qs">Q. Whom do I contact with billing questions?</div>
<div class="faq-ans">A. Please call (800) 309-7655 or send an e-mail message to customer service.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs11"></a></div>
<div class="faq-qs">Q. Whom do I contact with Magazine Subscription questions?</div>
<div class="faq-ans">A. Please call (800) 611-1599 or send an email to the the subscription center.</div>
</div>
<div class="faq">
<div><a class="anchor" id="qs6"></a></div>
<div class="faq-qs">Q. California Residents Proposition 65 Warning</div>
<div class="faq-ans">A. WARNING: Certain products made from pewter can expose you to chemicals including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.</div>
</div>
Shipping
<div class="faq">
<div><a class="anchor" id="sh1"></a></div>
<div class="faq-qs">Q. How long does it take to get my order?</div>
<div class="faq-ans">A. Most in-stock items will be shipped within 3-5 days of receipt of your order. Sometimes items ship separately, but you will not be charged for multiple shipments. If you used a credit card and our item is on backorder, your card will not be charged until the item is shipped. </div>
</div>
<div class="faq">
<div><a class="anchor" id="sh2"></a></div>
<div class="faq-qs">Q. How much will my shipping and processing cost?</div>
<div class="faq-ans">A. The following shipping and processing charges apply to orders prepaid by credit card:<br />
<p><strong>UPS Ground Rates</strong></p>
<table border="0" style="margin-left: 15px" width="350">
<tbody>
<tr>
<th width="50%">Merchandise Subtotal</th>
<th width="50%">Shipping and processing</th>
</tr>
<!--<tr><td>Samples</td><td>FREE </td></tr> -->
<tr>
<td>$0.00 to $25.00</td>
<td>$7.99</td>
</tr>
<tr>
<td>$25.01 to $40.00</td>
<td>$10.99</td>
</tr>
<tr>
<td>$40.01 to $55.00</td>
<td>$13.99</td>
</tr>
<tr>
<td>$55.01 to $70.00</td>
<td>$16.99</td>
</tr>
<tr>
<td>$70.01 to $95.00</td>
<td>$19.99</td>
</tr>
<tr>
<td>$95.01 to $110.00</td>
<td>$21.99</td>
</tr>
<tr>
<td>$110.01 to $125.00</td>
<td>$24.99</td>
</tr>
<tr>
<td>$125.01 +</td>
<td>$26.99</td>
</tr>
</tbody>
</table>
<p>Shipping is not available to P.O. Boxes. </p>
<p>Express Delivery - Please add the express shipping option amount below to the above shipping and processing.</p>
<p>In stock non-personalized items ordered by 2:00 p.m. (CST) Monday - Friday will be shipped for:</p>
<p>Next Business Day Shipping Addl. $20.00 (Delivery to any street address in the contiguous US)</p>
<p>Second Day Shipping Addl. $15.00 (Delivery to any street address in the contiguous US)</p>
<p>Hawaii and Alaska Express Shipping Addl. $25.00. Standard Shipping not available to Alaska or Hawaii.</p>
A dimensional weight fee is assessed on UPS air shipments whenever the weight of the box is not appropriate for the size and/or volume of the box.
<p>Shipping and processing charges are designed to compensate the seller for its shipping costs and help offset the costs for receiving and processing orders, maintaining inventory and related warehousing costs.</p>
<p>State and local sales tax is charged on merchandise shipped to the following states. The state sale tax rate is provided:</p>
<p>AR 6.50%, CA 7.25%, CO 2.90%, CT 6.35%, DC 6.00%, FL 6.00%, GA 4.00%, IL 6.25%, IN 7.00%, KY 6.00%, LA 4.45%, MA 6.25%, MD 6.00%, ME 5.50%, MI 6.00%, MN 6.875%, NC 4.75%, NE 5.50%, NJ 6.625%, NV 6.85%, NY 4.00%, OK 4.50%, PA 6.00%, RI 7.00%, SD 4.20%, TX 6.25%, VA 6.00%, VT 6.00%, WA 6.50%, WV 6.00%, WI 5.00%, WY 4.00%.</p>
<p>You will need to add local sales taxes as applicable. Sales tax may be charged on shipping and handling based upon individual state laws.</p>
<p>Residents of the following states do not need to add sales tax to magazine subscriptions:</p>
<p>AR, CA, CT, FL, IL, MA, ME, MI, MN, NC, NJ, NY, PA, TX, VA, WA and WI. </p>
</div>
</div>
Other
<div class="faq">
<div><a class="anchor" id="os1"></a>
</div>
<div class="faq-qs">
Q. How do I request a catalog?
</div>
<div class="faq-ans">
A. You can request a catalog online from our catalog request page on the website. Alternatively, e-mail us at [email protected] or call a sales representative at (800) 309-7655 and request a catalog.
</div>
</div>
<div class="faq">
<div><a class="anchor" id="os2"></a>
</div>
<div class="faq-qs">
Q. How do I remove myself from the mailing list?
</div>
<div class="faq-ans">
A. If you receive too many catalogs or would like to be removed from our mailing list, we want to know. Please contact us at (800) 309-7655. We will gladly make the changes you request to your customer account. Occasionally we make our mailing list available to carefully selected companies. If you prefer not to receive these mailings, please let us know. You can help reduce waste by sharing this catalog with a friend and recycling it when you are finished.
<p>
To eliminate other unwanted mailings, contact:
</p>
<p>
Mail Preference Service
<br>
c/o Direct Marketing Association,
<br>
P.O. Box 643, Carmel, NY 10512
</p>
</div>
</div>
